Terms & Conditions

All bookings are subject to our Terms & Conditions. If you pay a deposit you are agreeing to Happy Days Retro Vacations’ terms and conditions as set out below.

You may only request a booking if you agree to these terms and conditions.  By requesting a booking you are deemed to have accepted these terms and conditions.

Booking Confirmation
When you wish to place a booking for a holiday with us, you can do so via our online booking system.  It is your responsibility to provide us with the correct information. If you have made the booking request via the telephone or email we will email you a payment request based on the information you have provided us with. Please make the payment within 24 hours.
Bookings are not transferable to anyone other than the lead name of the booking.
You must be over 21 years old to make a booking.

Payment
A booking has not been made until a deposit has been paid. 25% of the price of the stay is payable at the time of booking. The remainder of the cost of the holiday is payable 6 weeks in advance.
Payment Options
You can book directly through our website and pay using a debit/credit card online. Alternatively we are happy to take payment by card over the telephone. Please contact us if you wish to pay via bank transfer and we will give you our bank details.

Additional People
The caravans are for the number of people stated on the website. Extra people are not permitted to stay in the caravan without prior agreement from us. We may be able to accommodate other people in your party to camp nearby, please let us know in advance so we can check space for you.
Prohibited activities
To protect the campsite, the burning of campfires is only in the fire pits provided or in the designated fire area. BBQ’s are allowed, providing they are raised off the ground (we can provide bricks so that you can do this).  We have plenty of mobile firepits that you can borrow, wood can be purchased from the Campsite reception.

Cancellation
If a payment has been made in error please contact Happy Days Retro Vacations immediately by telephone on 01728 603424 or email us at info@happydaysrv.co.uk.
If you cannot go ahead with your holiday we will try and amend your booking to another date within the same booking season.
If you are unable to move to another date and need to cancel the following policy applies;
If you cancel your holiday more than 6 weeks before the start date you will lose your 25% deposit.
If you cancel your holiday within 6-4 weeks of the holiday start date you will be entitled to a partial refund of 50% of the total holiday price.
If you cancel your holiday less than 4 weeks before your holiday start date you will unfortunately lose the full price of your holiday.
WE STRONGLY SUGGEST THAT YOU TAKE OUT YOUR OWN HOLIDAY INSURANCE.
In the unlikely event that Happy Days Retro Vacations has to cancel or change your holiday, we will offer you the choice of a full refund of all monies paid to us or the option of rebooking your holiday at a comparable pricing period.  No compensation is available.

Dogs
Well behaved dogs on a lead are permitted to stay on the camping pitches. Betsy and Nettie are the only dog friendly trailers.

Arrival and Departure
Arrival time for the Airstreams is after 3.30pm on Monday or Friday. If you are likely to arrive after 8pm please let us know in advance. Camping pitches arrival time is post 2 pm.
Departure time is by 10am.

Changes to your Accommodation
The Caravans are all vintage and therefore on occasion there may be an unforeseen problem with the specific van you have booked. We may have to offer you an alternative caravan in this instance. All the caravans are of the same standard so no compensation will be given.

Complaints
We are most concerned that you have an enjoyable holiday.  Should you nevertheless have cause for complaint, please contact us immediately so that we can resolve any problem as soon as possible.

Behaviour
The booker is responsible for the behaviour of all members of the party. Please respect other users of the campsite and their property.  Please consider your camping neighbours and keep noise levels to a minimum after 11pm.  Unacceptable behaviour or wilful damage to the campsite or the caravans will result in the party being asked to leave the site.  No compensation is available for any forfeited nights.

Force Majeure
Happy Days Retro Vacations cannot accept responsibility for any holiday where it is affected or prevented by reason of circumstances that amount to force majeure.  ‘Force Majeure’ means any event that Happy Days Retro Vacations could not, even with due care, have foreseen or avoided.  Such circumstances include war, threat of war, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control.